Shipping and Delivery

We strive to provide our customers with a seamless shopping experience. To ensure your purchases arrive safely and on time, we have established the following shipping guidelines:

 

Shipping We ship your package FREE with FedEX or DHL, including a tracking code.

 

Processing Time for Delivery All orders are processed within 1-2 business days (Monday to Friday). No orders are shipped or delivered on public holidays.

From Monday to Friday, all orders received before 12:00 AM (EST) New York Time (New York) are processed the same day or the next day. If there is any delay in the shipment of your order, we will notify you via email.

Delivery Delivery takes place within 5-10 business days (Monday to Friday) in the United States.

Delivery times may vary depending on the goods ordered. The time also depends on the accuracy of billing and delivery information. (For instance, if there are address errors, we will contact you.)

 

Delivery Confirmation and Order Tracking Once your order has been shipped, you will receive a confirmation email with your tracking number. The tracking number becomes active within 24 hours.

You can check the delivery status here at any time.

You can read our return and refund policy here.

 

International Shipping: We currently do not offer international shipping. We only ship within the United States.

 

Delivery Issues If your order is lost, damaged, or stolen during shipping, please contact us immediately. We will work with the shipping company to resolve the issue and ensure you receive your order as soon as possible.

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us. We are here for you.

Contact:

info@venora-home.com